Parts and Service
Core Service Information
Standard business hours are Monday – Friday, 7:30 am to 5:00 pm, EST excluding holidays.
Voice mail is available after business hours.
Service Department phone: 317-887-0729
The Service Department fax: 317-885-8683
Email Request for Service Assistance.
If you require service outside of regular business hours (including holidays) and if service assistance cannot wait until the next business day: Click Here
Service Team
Service Parts
We make every effort to ship in stock parts ordered before 2 pm Eastern Time the same day. Help us prioritize parts shipments by telling us when your part must ship the same day it is ordered. We will try to accommodate your needs.
To make the part ordering process easier and more efficient, please have the model and serial number of the unit.
We accept Visa, Mastercard & American Express.
Operation Manuals
Legacy Products
Authorization Forms
Unit Refurbishing and Repair Policy
Outlines the policy for returning units to the Advantage factory for repair and refurbishing.
Standard SK & SR Unit Refurbishing Authorization
10 & 16 kW units up to 3 horsepower
Unit Repair and Service Authorization
All portable chillers
SK & SR units:
• Heaters 24 kW and greater
• Pumps 5 horsepower and greater
Instrument Repair & Return
This document details the Service and Return Policy for Advantage Microprocessor Instruments. Includes instructions on Warranty and Non-Warranty repairs and the Quick Turn Around repair program.
Our team will review the issue, determine the appropriate course of action, and provide return authorization and shipping instructions.
Returns sent without prior factory authorization may be refused or experience processing delays.