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Service

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  1. What to do for Service After Service Hours
  2. Contact a local refrigeration service company for assistance. Most refrigerant service companies can diagnose and repair Advantage equipment.
  3. Authorize the Local service company to provide the necessary diagnosis and repair by issuing them a company purchase order.
  4. Be sure to understand the possible costs that will be incurred since if the problem is not covered under the warranty the charges will be your responsibility.
  5. To be considered for warranty coverage you must inform Advantage's Service Department during the next business day or by email notification.
  6. Be sure to to have the model & serial number of your unit when you call.

Service Team

  • Jim Chalfin
  • Service Manager
  • 317-887-0729
  • ex 213
  • Jason Kight
  • Service Technician
  • 317-887-0729
  • ex 219
  • Mark Risch
  • Service Technician
  • 317-887-0729
  • ex 232
  • Jeff Lawrence
  • Service Technician
  • 317-887-0729
  • ex 241
  • Kirk Hutchinson
  • Service Technician
  • 317-887-0729
  • ex 240

Service Parts

Please call

317-887-0729

during normal business hours.

Email the Parts Department

Here

We make every effort to ship in stock parts ordered before 2 pm Eastern Time the same day. Help us prioritize parts shipments by telling us when your part must ship the same day it is ordered. We will try to accommodate your needs.

To make the part ordering process easier and more efficient, please have the model and serial number of the unit.

We accept Visa, Mastercard & American Express.

Offering a 2½ % discount for Parts when purchased via a credit card.

Product Warranty

Product Warranty for Advantage Units

For assistance regarding installation, operation and service of Advantage products during the factory warranty period, please call the Factory before contracting with a repair service.

Please have the unit model and Serial Number available when contacting the Service Department.

Instrument Repair & Return

Repair and Return Policy for Advantage Instruments.

Open FYI #276

This document details the Service and Return Policy for Advantage Microprocessor Instruments. Includes instructions on Warranty and Non-Warranty repairs and the Quick Turn Around repair program.

Unit Repair & Return

Service Authorization

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Use the above form when sending your water chiller or temperature control unit to Advantage for repair.

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