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  1. What to do for Service After Service Hours
  2. Contact a local refrigeration service company for assistance. Most refrigerant service companies can diagnose and repair Advantage equipment.
  3. Authorize the Local service company to provide the necessary diagnosis and repair by issuing them a company purchase order.
  4. Be sure to understand the possible costs that will be incurred since if the problem is not covered under the warranty the charges will be your responsibility.
  5. To be considered for warranty coverage you must inform Advantage's Service Department during the next business day or by email notification.
  6. Be sure to to have the model & serial number of your unit when you call.

Service Team

  • Jim Chalfin
  • Service Manager
  • 317-887-0729
  • ex 213
  • Jason Kight
  • Service Technician
  • 317-887-0729
  • ex 219
  • Mark Risch
  • Service Technician
  • 317-887-0729
  • ex 232
  • Kirk Hutchinson
  • Service Technician
  • 317-887-0729
  • ex 240

Core Service Information

Standard business hours are Monday - Friday, 7:30 am to 5:00 pm, EST excluding holidays.

Voice mail is available after business hours.

Service Department phone: 317-887-0729

The Service Department fax: 317-885-8683

Email Request for Service Assistance.

If you require service outside of regular business hours (including holidays) and if service assistance cannot wait until the next business day: Click Here

Service Parts

Please call 317-887-0729 during normal business hours.

Email the Parts Department

We make every effort to ship in stock parts ordered before 2 pm Eastern Time the same day. Help us prioritize parts shipments by telling us when your part must ship the same day it is ordered. We will try to accommodate your needs.

To make the part ordering process easier and more efficient, please have the model and serial number of the unit.

We accept Visa, Mastercard & American Express.

Offering a 2½ % discount for Parts when purchased via a credit card.

Authorization Forms

Unit Refurbishing and Repair Policy

Unit Refurbishing and Repair Policy

Outlines the policy for returning units to the Advantage factory for repair and refurbishing.

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Standard SK Unit Refurbishing Authorization

Standard Sentra SK Unit Refurbishing and Repair Policy

Use this form to return a standard Sentra SK unit for refurbishing.

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Unit Repair and Service Authorization

Unit Service and Repair Authorization

Use this form to return a unit for repair or service.

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Instrument Repair & Return

Repair and Return Policy for Advantage Instruments.

This document details the Service and Return Policy for Advantage Microprocessor Instruments. Includes instructions on Warranty and Non-Warranty repairs and the Quick Turn Around repair program.

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