FACTORY SERVICE AND SUPPORT
Terry Fellers
Service Manager
Phone Extension #2232
Send Email
Jim Chalfin
Service Technician
Phone Extension #2213
Send Email
Carl Biddle
Service Technician
Phone Extension #2240
Send Email
The Service Team is available during normal business hours and voice mail is available after business hours.
317-887-0729
The Service Department's direct line Fax number: 317-885-8683.
Free AutoCad Viewer
Click here to download the AutoCad from SolidWorks.
PRODUCT WARRANTY AND SUPPORT
For assistance regarding installation, operation and service of Advantage products during the factory warranty period, please call the Factory before contracting with a repair service.
Please have the unit model and Serial Number available when contacting the Service Department.
If you require service outside of regular business hours ...
(including holiday shut downs)
1. Wait until the next business day and contact Advantage's Service Department for assistance.
2. If service assistance can not wait, contact your local service company. To be considered for warranty coverage you must
inform Advantage's Service Department of your situation during the next business day.
SERVICE PARTS
To order service parts for your temperature control unit, portable liquid chiller, central liquid chiller, pump tank stations or cooling tower system, please call 317-887-0729 during normal business hours.
Sharon Todd
Parts Manager
Phone Extension #2233
Send Email
To make the part ordering process easier and more efficient, please have the model and serial number of the unit.
We accept Visa, Mastercard, American Express, and Discover
We Offer a
2½ % discount for Parts when purchased via a credit
card.
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SERVICE F.Y.I.
INSTRUMENT REPAIR & RETURN POLICY
Open This Document.
FYI #276. Details the Service and Return Policy for Advantage Microprocessor Instruments. Includes instructions on Warranty and Non-Warranty
repairs and the Quick Turn Around repair program.
TRACK YOUR SHIPMENT
Click here for a listing of common carries.
Click Here to send Service inquires to our Technical Service Team. Replies are guaranteed during standard business hours.
Click Here to view and download Product Service Manuals.
Avoid This With Your Hot Oil.
Easy Cures for Common Complaints
about Hot Oil Units.
A helpful article from Plastics Technology to keep your hot oil temperature control unit operating at peak efficiency.
PRODUCTS
Advantage Engineering, Inc. 525 East Stop 18 Road, Greenwood, IN 46142 Phone: 317-887-0729 Fax: 317-881-1277
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